The customer service is ridiculously poor . They want to charge me £245 for a coat but treat so poorly. I signed up to their mailing list to get an email for them giving me a 10% code which I then couldn’t use as it wouldn’t work. Emails went back and forth via their customer service and they wouldn’t address the issue . Then bought the coat via H&M instead and the quality was insanely poor it’s deffo not 100% wool guys ! DO NOT WASTE YOUR MONEY A COAT WHICH LOOKS LIKE A BATH ROBE!
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