WORST CUSTOMER SERVICE EVEROn the 27th of December I purchased body lotion and body wash for a friends birthday from the store near Kingd Cross. I asked the shop assistant to take off or hide price and gift wrap. She spoke to another one of her colleagues all of the time whilst attending to my order. It was obvious she didn’t enjoy her job as she was miserable whilst attending to me. On the 7th January I gave my friend her present and was horrified and embarrassed to find the store assistant hand wrapped the TESTER body lotion. Since then I have on a number of occasions tried to get a solution to my complaint. At one point their customer care assistant said NOTHING I CAN DO. I went on line and added a photo of the products, three times they have sent the same response that is to return to the store although three time I have told them this is not convenient as I live in the North East of England. I’ve just completed another message to them and asked if I’m dealing with a robot.
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