When I ordered a product I placed the name and delivery address in the order, I paid by Paypal which put my address on the confirmation but when I received the confirmation order from & Other Stories the delivery address was an InPost Shop not my daughter's address. I rang the company, the first time I was left hanging for 10 minutes by a customer service person and then the call dropped out and on the second call I made I was told that the address had been changed automatically and she couldn't do anything about it. So now my daughter has to go and collect the item herself when she has a new baby and is working from home. Thanks & Other Stories. At least they said they would refund the delivery cost but that is not the point. When I give a delivery address and I'm asked for a delivery charge, I expect it to be delivered!!! UPDATE: I placed the order on 1st December and was told it would be delivered by 10/11th December. It is now 11th December and it hasn't even reached the delivery company yet. Disgraceful. This company shouldn't be allowed to exist even though it's supposed to be owned by H&M.
Claim your business profile now and gain access to all features and respond to customer reviews.
