They are extremely slow.You pay for every delivery and it always takes much longer than any other large retailer. To return an item you pay as well but on top of that you’ll wait forever to get your money back. I had to call their costumer service 3 times already. They are nice and try to help you but definitely their system is really inefficient. Being part of the same group as H&M, and considering that &otherstories is generally much more expensive, H&M offers a service 100 times better than they do.
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