I’m extremely disappointed. I recently purchased a dark red suede bag from &Other Stories, and unfortunately, the color rubbed off onto two pairs of my white pants – both on the hip area (while wearing the bag on my shoulder) and even on the knee (when simply holding it by hand while walking). Despite immediate washing, the stains did not come out, and both pairs of pants are now ruined. I consider this a faulty product, as dye transfer to this extent is unacceptable. I reached out to the customer service team 6 days ago with a complaint and a request to resolve the matter, but was completely ignored. This is not only poor customer service, but a violation of basic consumer protection laws. I expect better accountability and support from a brand like &Other Stories. This experience has been very disappointing.
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