’m from Croatia, where & Other Stories unfortunately has no physical stores, so I rely entirely on their online service. I ordered a pair of shoes that turned out to be too small and initiated a return over four weeks ago. Since then, the parcel has still not been picked up.I have contacted customer service four times and sent multiple emails. Each time, I was asked for the same information (order number, return reference, address) and was promised that the issue would be escalated with Overseas, the courier responsible for the pickup. Yet nothing has happened.To make things worse, I even ordered the shoes in a larger size in the meantime – which also didn’t fit – and now I’m stuck with two pairs that I need to return, with zero support from the brand.I have been patient and understanding, but this is simply unacceptable. A full month has passed, and & Other Stories has still not managed to arrange a basic return collection. For a brand positioned as premium, this level of service is beyond disappointing. I am honestly exhausted and out of options.If you're ordering from a country without physical stores, be very cautious – the return process might turn into a long, unresolved nightmare.
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