Ordered £319 of goods on 22 April. After waiting a week for delivery, the tracking was updated saying the parcel is being returned to their warehouse. I contact customer service and they tell me to wait 14 days for the parcel to reach their warehouse and a refund to be processed. What sort of company thinks it’s reasonable to hold a customer’s money on an order where they’ve breached the contract since they won’t be fulfilling the order?! I’ve pushed back 4 times and they keep spewing the same response expecting me to wait 2 weeks. The fact that it’s not arrived at their warehouse yet is irrelevant to their contract with me and their obligation to provide a refund, yet they’re using it as an excuse not to do so. I’ve now opened a PayPal case against them.
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