I ordered 3 items from them. Only 1 was included in the box delivered to me. They refused to send me the missing items or refund me because the system would not allow it. Apparently the weight leaving the warehouse and weighed by evri matched. I’m not sure how this is my problem or why it means I cannot get a refund?! I didn’t receive the items what the parcel weighed when it left the warehouse is irrelevant! I will never purchase another thing from any of the H&M owned stores.
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