Love(d!) the product and used to be my go to. Bought stuff in recent 20% off weekend and needed to return.Firstly need to do their work on line telling them what I'm returning then the link to return linked to COS (didn't notice till I'd handed over to post office). When I realised was very worried that my returns were lost and therefore no refund ..was very anxious.To be fair I did get a timely response from customer service though when speaking to them really difficult to get them to understand my issues and give me confidence they were proactively dealing with my issue. Turns out they got the returns, two weeks later (COS part of same group) but all the worry is just not worth ordering online again and given there's so few stores guess I'll be going elsewhere.Oh and the £3 charge for returns is ridiculous.
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