I love this store but their online delivery is a joke and needs a huge overhaul. I’ve ordered twice in recent months and both times the parcel has been lost in transit. This seems to be a constant problem but they don’t seem to be tackling the root cause. You have to chase them for a refund and wait a full 10 days before they’ll consider it. It really put me off ever using them again so they’ve lost me as an online customer forever.
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