I returned a dress via Evri, heard nothing and had no refund, contacted Stories customer care via email, since then I’ve been round in circles trying to get my money back. They told me they processed the refund on 3rd October and that I had to wait 30 WORKING days for it to go back into my bank, this has expired with no refund, I contacted them again and have been asked to wait another 10 days. I have never, ever been treated so poorly by any retailer and I’m livid.
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