I have been shopping online for decades, and this is the first time a company has failed to refund my money. You would think &OtherStories is a trusted and legitimate company—but I fell into that trap. I wish I had checked the reviews before placing a large order.The delivery was delayed, which can happen, but when the parcel arrived, an item was missing, which raised concerns about the company's logistics and management. I returned most of the items, but since then, I’ve received conflicting information: one message stated that my parcel was lost, while another claimed they had received it.It has been six weeks since I returned the majority of the items and requested a refund for the missing item. After multiple conversations with customer service, I’ve only received 25% of my refund and am still waiting for an additional £500. I’ve spent hours trying to resolve this, and still, there’s no resolution. It’s utterly shocking—and frankly criminal—not to refund customers.I never would have imagined that situations like this could happen in today’s online world. The company is clearly not equipped to handle online orders. Please stay away!Sanna Lindberg, I understand you are the Global Managing Director for the company. I suggest you either address these issues or close the online business. There is no room for companies that can’t manage refunds in this day and age.
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