I don't know what is wrong with the refunds on their end, but I have refunded 2 orders (my only 2 orders with them), and unable to get money for both. For the first one they were claiming there were issues on Klarna side, but why on earth, if I don't have an account with Klarna and have never used it for payment (now I have to contact Klarna myself every week, and every new call gives me different information about the reason for the delay). For the second order they were unable to accept it in store, so I had to use a carrier, and also still don't see the money, even though I know they have received and processed it already.
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