No delivery, no refund, worst customer service… purchased a jacket for £185.50 on 25th Oct. Paid for express delivery. It never arrived. Was stuck in Netherlands for 6 days. UPS said they do not have my address, Other stories said UPS has not told them that. Asked for a refund, no refund still and customer services said it can take up to 12 Nov to get it. In addition they now say you have checked out with Klarna even if you did not use klarna. Those worrying about getting mortgage or other credit should avoid as Klarna does not look good on bank statements when one’s affordability for credit is assessed. So yes, I did not receive the jacket and still no refund although Other stories claim it has been issued. My bank says it has not been issued, klarna does not see my purchase despite other stories saying they only allow klarna or paypal checkout. So I have to do a daily call to my bank, Other Stories and klarna to track down the refund.
Claim your business profile now and gain access to all features and respond to customer reviews.
