Shocking customer service. I bought a sale item in store from the Oxford St branch. It clearly stated the date of final return on the receipt as 11 November, but when I tried to return the item it was for gift vouchers only as a sale item has to be returned within 14 days. The receipt clearly stated 11 November, which was incorrect by the store's own systems and yet I could not return. Online support was useless and the in store staff were rude and unhelpful. I will not be shopping there again.
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