stories.com

1.3
1.3 Based on 201 reviews

...

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grunfeldboys
Package was sent to wrong address and abandoned outside

I ordered a pair of boots from & Other Stories website which was scheduled to be delivered to a pickup point. The boots were sent to my billing address unbeknownst to me. The delivery driver called me and said he left the package in the courtyard of the building unattended. I asked him to verify the delivery address, as it was scheduled to be delivered to a different location. He confirmed that it was indeed my billing address. I had to run over there and pick up my package immediately because it’s a business address, and there is a lot of traffic in and out of the building. Packages get stolen from there all the time when left unattended. Fortunately for me the package was there unattended, and abandoned when I arrived. I will never order from them again. I immediately sent an email to customer service with a photo of the package, clearly showing the wrong address along with another photo of my order, which clearly states that it was scheduled to be delivered to a pickup point.Beware of buying online with &Other Stories, they might ship your package somewhere else.

1
Date of experience: Nov 02, 2024

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