Ordered an item which I selected the wrong size, rang within minutes to cancel but because they’re systems were down they could not cancel my order, was told to call back in 2-3 hours time. I called back and was told again systems were down and to call back in the morning. Called back in the morning to be told they cannot cancel my order now as it’s gone past the time frame!! I explained I rang back within minutes of placing the order but the systems were down but still they said there is nothing they can do! I have to now wait for the item to be delivered to then return it for me to get my refund, it is now Saturday and I ordered this last Tuesday and still no shipment. And the best part is they are now charging £3 to return items which I’m guessing people aren’t aware of! Fuming! I won’t be ordering again.
Claim your business profile now and gain access to all features and respond to customer reviews.
