Wish I’d read the reviews earlier in my Stories customer journey. Really sad experience when trying to rectify a faulty product. Utterly unhelpful and not at all sympathetic. Only solution given was to travel a 5 hour return trip to the store I purchased it from- despite the necklace being not fit for use. I wasn’t after a return, I loved the product, I just wanted it repaired or replaced so I could continue to wear it. I even offered to pay any postage. I never expect their jewellery to last forever- it wears quickly and is pretty cheaply made. But for £35 I expected more than two wears out of it. Several encounters with customer service have left me feeling sad and despondent. I’ve loved this brand for years but will not shop here again.
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