If you purchase an item in store, it must be returned in person. Having visited New York City and shopped, I decided that an item was not approprite for me. I talked to customer service and it was said that all store purchaed must be done in person. Nevermind that this is a major tourist area. If you buy on line, then it can be returned. As a tourist, I am out a considerable amount of money. Totally do not understand this approach. Not likely I will ever shop again.
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