I ordered a coat which was online exclusive in 2 sizes. It took around 5 days to arrive, I tried both of them on and didn't like them. So I made my order on August 30th and I returned both items on September 7th. The return was tracked so I saw they got it at the warehouse on September 11th. That's 12 days. Their website says you have 30 days to return your order.On September 22nd I asked if they got my package because they usually send me an email confirmation that the return is received a few days after I send it back. I reached out via chat on their website to ask, because it had been 14 days since I sent it back. The customer support representative said "14 days have already passed, so the order is not eligible for a refund, but we'll give you one anyway". Made it sound as if they're doing me a favor. What a joke. I was ready to pull up the exact words from their website where it says you can return within 30 days and refunds are processed 14 days after returning. They initiated a return in the end. I'm not sure I'll be ordering again.
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