Absolutely awful. What has happened to this brand? It has been my go to shop over the last few years but it went downhill. Quality has dropped significantly, return fees added which would have been fine if not the fact that description and pictures do not always present the item well. The shipping time is absolutely shocking, I placed the order on 01/09 and it hasn’t even left the warehouse yet. I tried to cancel but I was told I can’t as it is marked as shipped in the system so nothing can be done… only after it will be unsuccessfully delivered then they will process refund. I bet it will take a loooong time to get money back. As much as I loved this place and still have many clothes from them, shopping shouldn’t be such frustrating experience hence I think it’s time to move on.
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