I quite like the clothes from this store so i ordered some items as a treat ahead of a dooooo I’m going to. A couple of hours after placing the order I realised id made an error. The order was addressed to my old address. Completely my error. So I called customer services and asked them to update the order (it hadn’t been dispatched), to reflect my current address. They can’t do that. So I asked them to cancel the order to allow me to place the order again, directing it to the correct address. They can’t do that. Apparently you have a 5-10 minute grace period to cancel the order once you’ve submitted payment. Even though the order is still with them in their warehouse, my only course of action is to wait until the courier company have the item out for delivery and call their customer service desk back to ask them to contact the courier to not deliver the item. Or something like that, the guy on the other end of the phone wasn’t particularly clear.I completely understand that the mistake was mine, but the inflexibility of the order system is eye watering. Can’t redirect the package, despite all security questions answered. Can’t cancel the order because? Who knows. Once they receive the returned package they will process my refund at which point I won’t be placing the order with them again. Why not just cancel it and spare the delivery sham nonsense that doesn’t need to happen? Ugh.
Claim your business profile now and gain access to all features and respond to customer reviews.
