Had same issue with discount code, completely misleading. Says “signed up to newsletter to receive code” but apparently you need to create account - very misleading. Why not say “create account and get 10% discount”. Instead I had to waste my time and contact customer service. The systems they have in place are not flexible and not customer accommodating. Made mistake with my address, contacted them straight away - they are not able to make any change. Had similar situation with other vendor who can make change before shipping - no issue. This two situations may not look significant - but are enough for me to never go back to the shop again
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