When we walked into & Other Stories at Edinburgh’s St. James Place and not one person said hello or asked if they could help us. There were three sales advisors standing around chatting and ignored us. Walked around the store and not one member of staff acknowledged us. Went to the counter to pay for an item and the sales advisor didn’t have the courtesy to even say hello and just wrung me up and I paid. Having worked customer service at a retail store the first thing you say to a customer that walks in is “Hello, is there anything I can help you find” and once the customer was at a till I’d ask them if they found everything to their liking and “thank you”. Update: I received an email from Dune and I was asked to contact customer service which I did and have not received a reply. Disappointed and will not shop with Dune again.
Claim your business profile now and gain access to all features and respond to customer reviews.
