I wish I could leave no stars. Absolute joke trying to speak to & other stories customers service. Trying to check progress of my order which was meant to be delivered within 4-5 working days. Received an email telling my my order has been shipped and to track this with the shipping company. Tried tracking it but on the shipping company tracking link - it was showing that they are still waiting to receive from order from & other stories. Called customer service, they said due to their large volume of orders, sending out orders is taking longer than expected. The customer service person then said to me - in future if I urgently need an item I should go to stores and purchase it there. SERIOUSLY!!! I replied saying I placed the order online simply because it was out of stock in store and did not say I was in desperate need of the item. I went in store, saw the dress but unfortunately my size wasn’t available in any stores. So the only option I had was to order online. Total disgrace to & Other Stories for putting your customers through this.
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