Shocking customer service. Incompetent call centre staff who struggle to understand. I’ve made 4 calls now and all I would like to do is to speak to someone in my local store about an item that’s in store but told this is not possible. Customer service team were so rude and so unhelpful. I won’t drive an 80 mile round trip to purchase something unless I know it’s in stock. What’s happened to you &otherstories… Customer service is so paramount in this day and age and yet yours is so severely lacking.
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