Dreadful customer service, I’ve been waiting nearly a month for a refund, still haven’t had it yet .I’ve called customer service twice who lie to you by saying the refund will be in your account this week .Also I spoke to a rude supervisor to make a complaint and he insulted me by saying that in 2021 one of my refund parcels never arrived at their warehouse and I was paid out !Basically he was calling me a thief!I informed him that I had a receipt for proof of postage , so the matter should have been taken up with the postal company.I’ll never shop there again , as still waiting for my £250 refund!
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