I’m writing because I’m very disappointed with the current situation regarding my Mighty vaporizer, which I purchased about three and a half years ago.One day, while charging, the display suddenly showed an “R” error, and since then the device has never worked properly. It heats up, but once it reaches around 180–190°C, it stops producing vapor and clearly doesn’t function as it should.I contacted your service department and was told that the only option is to replace it for €298. However, this is not a real discount — I found the same price (€294) on MagicVapo, an authorized reseller. That means your “replacement offer” is not actually helping loyal customers.I bought this device for around €270, and after only three and a half years, I don’t think it’s fair or correct that I should have to buy a completely new one. This feels like a product support issue, not normal wear and tear.I also just purchased a new Volcano Hybrid for €450, and now I’m honestly worried that in three or three and a half years I’ll face the same problem — that there will be no spare parts or repair options available. Spending €500 on a product that can’t be repaired would be unacceptable.Anyway i got a volcano when my mighty was broken and The quality of the volcano's material is not acceptable for the price paid, and the quality of the vapor is not as good as other vaporizers. I feel like I wasted my money. If I could go back, I wouldn’t buy it again.
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STORZ & BICKEL is the undisputed leading brand for innovative premium vaporizers. With the iconic VOLCANO and the portable MIGHTY, they revolutionized the market and set a standard of quality that remains unmatched to this day. S&B stands for quality, efficiency, and outstanding performance. They continuously bring pioneering innovations to the market – like the VENTY, the most powerful handheld vaporizer in its class. With the VEAZY, the smallest device available in four vibrant colors, they expanded their portfolio with a compact and stylish solution for everyday use. STORZ & BICKEL products are made in Tuttlingen to medical-grade standards. All vaporizers are true pioneers – Made in Germany.
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STORZ & BICKEL ist die unangefochten führende Marke für innovative Premium-Vaporizer. Mit den ikonischen Geräten VOLCANO und dem tragbaren MIGHTY hat das Unternehmen den Markt revolutioniert und einen Qualitätsstandard gesetzt, der bis heute unerreicht bleibt. STORZ & BICKEL steht für Qualität, Effizienz und herausragende Leistung und bringt kontinuierlich wegweisende Innovationen auf den Markt – wie den VENTY, den leistungsstärksten Handheld-Vaporizer seiner Klasse. Mit dem VEAZY, dem kleinsten Gerät des Unternehmens in vier lebendigen Farben, wird das Portfolio um eine kompakte und stilvolle Lösung für den täglichen Gebrauch erweitert. Alle Produkte entstehen in Tuttlingen in medizinischer Qualität. Die Vaporizer von STORZ & BICKEL sind wahre Pioniere – Made in Germany.See more
