Received two pieces of replacement stove glass in February 2022. One piece was smashed. Attempted to contact via phone, email to no avail. Got in touch with trading standards and sent a letter they advised. Then had a phone call from Richard who apologised , said they had been very busy. So he agreed to send another piece and emailed to that effect.That was in March, it still hasn't arrived and they continue to ignore emails and phone messages. So I am without a piece of stove glass and out of pocket £45 and there is nothing you can do because they just won't comply. Steer clear. They are crooks.
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