I ordered a standard glass item on September 12th. The initial acknowledgment indicated a 3-5 day delivery window, yet as of today, I'm still awaiting its arrival. I've made multiple attempts to reach out, including two emails and two voicemails, seeking tracking information, but to no avail. Due to this delay, I opted to purchase the item from Amazon yesterday. Not only did they provide timely delivery, but the item was also £2 less expensive. Disappointing experience.
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