Avoid.I too made the mistake of not looking at these reviews and joined the long list of would be customers waiting for goods or a refund.5th. October, I placed an order for a door glass, glue and sealing ropes and received confirmation emails from stoveglass-direct immediately and an email linking to Hermes parcel tracking.Nothing turned up and no communication.18th. October, I sent an email asking why goods had not been sent and phoned the following day, having to leave a message on the answer phone.I received no reply to either so on 22nd. October I sent an email and posted a letter asking for a refund.A week later, having received no reply and no refund, I began investigating getting a refund via Paypal.On the 29th. October, Hermes tracking said that they now had the parcel. Perhaps the refund request caused this.1st November. The parcel was delivered.For obvious reasons, I considered refusing to accept delivery but didn't want the ensuing hassle. Also I have bought and fitted a glass from Rangemoors, which was ordered Friday and delivered on Sunday. Excellent service!I am considering myself lucky as I have actually received the goods which is apparently better than what happens to a lot of customers.I also feel extremely sorry for the company “stoveglassdirect”, without the hyphen. Their reviews show happy customers and surely having a name so similar to Mr. Richard Musgrove's hyphenated company will damage their sales and reputation.
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