stoveglass-direct.co.uk

1.5
1.5 Based on 201 reviews

...

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EmmaPieterse_57
AVOID

As others have said, no glass received and no answer to my emails. I did speak to the man and he said that he had sent out 300 orders that day, but 2 1/2 weeks after saying that it was out for delivery there is still no glass. I will contact my bank and try to get my money back.AVOID!Update I have now emailed them to say that I am taking them to the Small Claims Court on Thursday of this week if no response.Guess what?NO RESPONSE!!!Updated update My bank are going to reverse the transaction. If unsuccessful, I will take them to court.FURTHER UPDATEI have now received the glass. Received on 28.1.21, Hermes label on (very insubstantial) package says 2021-01-03. I do not know what this company is playing at. If many others have paid money and not received the goods, this needs action by the authorities. I have rung my bank, who have reversed the transaction, to thank them. As I have never had a reply to my emails, I am not going to try very hard to contact them again. Please note, there is another firm, a reliable firm, which is just one hyphen away from this one. Do not mix them up!

1
Date of experience: Jan 14, 2021

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