We ordered a piece of stove glass cut to size on 30th September and expected it within the 5 working days as stated on the website. After over a month of ringing and emailing (getting no response) we thought it was never going to appear so were about to claim a refund through our Bank. One last call to them and we finally has someone pick up the phone, who apologised and said he would send it next day delivery with DPD as they were struggling with Hermes. We didn't receive in the next day but 2 working days later, but this was a success given the previous month. I wouldn't recommend this company if you want your product any time soon. They are clearly very busy and especially have no time for communication.
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