There are several things this company is doing right- first, esthetically pleasing bags of superior quality that include zero plastics, and support smaller, ethical businesses (and less waste) is the most important factor in my decision to be their customer. Secondly, I wanted a strap that would make my EastWest Bag an under arm shoulder bag rather than only a crossbody or handle bag, and I reached out to customer service. Peter got back to me- and not only did he sell me a strap that made the bag wonderfully versatile, but he also had their atelier in Spain send me a few videos showing the bag with the shorter strap and what it would look like as a shoulder bag (satisfaction is an understatement! Peter made my ideas to feel seen, in such a way that it was collaborative and appreciated, and I think it made not only my day but possibly my whole week.) Peter and the artisans at Stow London went above and beyond in customer service as well as craftsmanship, which is why their company is incomparably superior to every other company on the market. I have reached out to the customer service of similar brands- brands using the same or similar grade quality Spanish leather, brands whom also doesn’t use plastics in their production, but whose customer service failed to have an open mind to my suggestions and passion for possibilities, which as a result lost my business and my loyalty. It’s not that those companies were wrong, it’s that this company was so much better that I had no choice but to choose them.I have a genuine passion for bags, and in all my collection, Stow London is the finest, loveliest of lovelies and the one I feel best about spending my money on. The prices are unfortunately high and makes this bag normally outside of my budget, but I was glad to support this company, and frankly the quality of the bag combined with the exceptional customer service made it worth it on multiple levels. Thank you so kindly, Stow London, we appreciate your values, your work ethic, your creativity, and your commitment to making fashion worthwhile. I feel chic in my beautiful Stow London bag, and guiltless, too. Very respectfully,Tara
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Welcome to the world of STOW. Luxury leather bags and accessories, Handcrafted in Spain. Making Beautiful Better. We believe in Timeless style, with a Sustainable Future.
