Update- since I wrote this review, I have been issued a full refund. My issues seems to have been escalated to a higher person who made the call. I'm satisfied, but wish I didn't have to go through the frustration.I am so disappointed in the customer service I received. I had to return my item, and received a reply stating I would only receive a partial refund because it was improperly packaged, resulting in damage and it appeared I had used it. I suggest updating your policy to include free return shipping to ensure returns arrive back safe and sound according to your expectations. I also do not appreciate being accused of using the product- as I certainly had not. I requested pictures of the "damaged" product or any evidence that I used it, and did not receive any. I can only interpret this as a purposeful attempt to avoid a full refund on STOW's part. This experience has completely turned me off of purchasing anything from STOW in the future.
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Welcome to the world of STOW. Luxury leather bags and accessories, Handcrafted in Spain. Making Beautiful Better. We believe in Timeless style, with a Sustainable Future.
