I want to share this to prepare potential buyers for what they might encounter. My order was never delivered, and when I contacted the support team, instead of getting help, I was questioned about why I hadn't followed up sooner — as if I needed to justify my situation. The response was condescending and critical, even including an unnecessary comment about my email being 'AI generated.' A missing order should be handled with care and professionalism, not scrutiny. This experience was so disappointing that I no longer wish to receive the item or a refund, and I hope the company can enhance its communication with customers in similar situations.
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