The tenant has given notice, and I've finally decided not to renew my agreement with Streets Ahead, anticipating the problems I'd face getting my property back. And so it has been.After 3 weeks the tenant moved out, despite repeatedly requesting timeline details from the property manager and receiving no response, and after asking for the inventory check-out report and receiving it two weeks late, I still haven't been able to get information on when to collect the keys or the parking pass (which I hope hasn't been lost, and about which I've received no information despite asking). I also haven't been told when I'll receive the final payment, which is already two weeks overdue, or who is responsible for the cleaning costs mentioned in the inventory check-out report, considering the house was clean when it was rented out.These delays prevent me from getting access to my flat and putting the property in the hands of another letting agency, leading to lost income and additional expenses for me.I question whether such negligence on the part of Streets Ahead is due to incompetence or deliberate malice.
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