We bought a chair 3 years ago. The fabric has bobbled and no longer looks smart. We contacted the shop we bought it from who contacted Stressless who stated because we chose a natural fabric we have to shave it and the rear of the back of the chair looks immaculate because it isn't sat on...Not only was the response condescending but why on earth would the company use a material that requires this and surely in time, after defuzzing and shaving; this will thin the material... I'm incredibly disappointed by the diligence exercised in the fabrics provided. We bought this expensive chair due to my back problems, I don't anticipate it lasting any great length of time. It seems this is another company that relies on it's name rather than quality.13/08 - thank you for reiterating information for the benefit of anyone who reads reviews and not addressing my issue. I would never recommend Stressless nor will I purchase
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