My wife and I spent our retirement savings purchasing 2 Emma Stressless recliner sofas in 2023. After a year, the seat and back cushions started to collapse on my seat. Having 2 of these sofas I moved them about hoping to share the wear on the cushions. (No mean feat as they are really heavy). They seat and back cushions have now completely failed, as a result the leather has no support. Emails to Ekornes (Stressless furniture) were replied with a standard reply referring to the Sale of goods act in this country and go back to the shop you bought them from. No, we have not been back to the shop, that has yet to be done. Sorry to say that nearly £9,000 worth of furniture was money NOT well spent. Now I can see we are going to have to face confrontation which I don’t need at this stage of my life. No fool like an old fool.
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