stressless.com

1.6
1.6 Based on 45 reviews

...

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Madeleine
Stressless Wing Signature Recliner

Purchased the Stressless Wing Signature Recliner and had it delivered in January of this year. After only six weeks of limited usage,I noticed very premature indenting in the leather seat and wing. I called the dealer with my concern and was told that leather does wear that way- I said I was very familiar with leather furniture as we have always had leather and this was in no way “normal” wear. Eventually the dealer ordered another seat and after waiting months the seat was changed out and the back of the wing had some foam replacement done. It looked “Okay” but definitely not like a chair of less than a year old should look. Now after having the chair back for a couple of months, it looks like nothing was done. It took me a long time to decide on this purchase. $4500 plus is not an amount I would normally spend on a chair unless I had researched the brand. Really sorry that I didn’t read all the negative reviews until it was too late. I will be contacting the dealer once again as my chair is still guaranteed, but really wonder if the quality is just not there anymore. Save your money-Get a LazyBoy-Sorry I didn’t

1
Date of experience: Mar 18, 2024

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