Sales will assure you that cancellation can be done through the app at any time. This is NOT accurate. When you sign up, a copy of the contract is not provided. You have to chase after it for weeks. Cancelling your membership results in a long wait for email responses. Even after using the cancellation link, confirmation can take another week or two. Moreover, when trying to utilize the pre-paid final visits, the application disconnects you. At this rate, the establishment seems headed for closure by mid-summer.
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