The service is decent if you have a skilled practitioner. Seek out those with a background in personal training or related fields. However, the business practices and customer service are far from acceptable. For instance, despite online billing, online cancellation is not an option. After six months at the highest membership level, I expressed a desire to stop future billing due to a schedule change and having enough sessions left. I was immediately told that billing had occurred two days prior and that one final charge would be processed since I signed a contract. There was no empathy or willingness to find an alternative; it was simply, 'you signed the policy.' This response was abrupt and rude, especially for a $500/month membership. The management seems indifferent to customers, focused solely on maximizing charges. The service does not justify such an attitude. Proceed with caution.
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