We purchased new bed over the weekend. I closed the browser expecting a order confirmation to be mailed to me. Almost 36 hours later still nothing not even a single email. I reached out strictly beds via email as it made us panic that we did something wrong.A few hours later we finally received the order confirmation emails with a response from their support that read:Hi,Please check your emails again,. We have been notified of an issue with email accounts such as hotmail and gmail spamming or deleting our emailing.This has now been revolved with new emails being sent out"The entire tone of the email is poor. No apology basically just blaming clients for having Gmail or hotmail 😳(note to Strictly: if both Google and microsoft are blocking your mail the problem most likely on your side not clients email!!😂) I won't be doing business with them in future again and it's down to simple email etiquette. Being polite to customers and apologising doesn't cost anything. And if they knew about the issue why not notify customers via phone or banner on website!
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Welcome to Strictly Beds and Bunks, the leading manufacturer of solid pine bunk beds in the United Kingdom. With over two decades of experience, we pride ourselves on delivering top-notch, hand-crafted bunk beds that are built to last. Each bed is meticulously designed and manufactured in our UK-based workshop, ensuring the highest standards of quality and durability.
At Strictly Beds and Bunks, customer satisfaction is our top priority. We offer a seamless shopping experience, from easy online ordering to prompt delivery and exceptional customer service. Our knowledgeable team is always on hand to provide advice and support, ensuring you find the perfect bed for your home.See more
