A terribly run company that constantly made mistakes leaving us to deal with the many consequences. Rented with them in Cardiff and I cannot recommend the experience less. In the interest of keeping it brief here are the main issues:1. No warning when visits to the flat will occur. I have personally woken up to three men in the flat doing work without any prior warnings. This has happened countless times. The contractors themselves are even told we will know about them. This is deceptive and wrong, we do not feel safe in the flat because anyone could walk in at anytime.2. Delays in getting work done. Our flat flooded and it took a month before a maintenance worker was sent to even just look at the damage. Nothing was then done about the damage for a further month and then the minimum amount was done to fix the damage. 3. For four months in a row we were harassed for "not paying" rent. we had. we each received emails to us and then to our guarantors. The worst of it was when we would be called about the issue by a man named Raymond. from what we can tell he is the head of the finance team and he is belittling, rude and disrespectful. Frankly he should not be speaking to customers with his complete lack of understanding and respect. I have had to speak to him multiple times to sort out the rent issue despite everyone in our flat paying on time each month. This seems to have been an issue for EVERYONE IN CARDIFF who rented with student cribs.4. communication within the company is lacking majorly. We had a flatmate swap tenancy to another person and Student Cribs completely failed to understand that. We were emailed multiple times for documentation that had been provided and asked for a document that didn't exist. This lead to the aforementioned Raymond phoning me and being again rude and demanding despite my explaining I was not the flatmate in question and couldn't help. He then threatened us with eviction and refused to elaborate, ending the call when I asked follow up questions.This isn't even all that we have had to deal with in the 10 month tenancy we have had with Student Cribs. I implore everyone to look elsewhere for flats and avoid this company like the plague. I wish I could give 0 stars but since I can't the 1 star is the for maintenance man who is always kind and professional when he shows up. His work is always done well and he has gone above and beyond for us. Shout out to him.
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Student Cribs are the leading provider of second and third year university accommodation in the UK.
Student Cribs offer exceptional student accommodation in the best locations in 23 British cities.
We offer stylish and contemporary properties with the most modern facilities. With Student Cribs you enjoy a better standard of living, whilst also experiencing the peace of mind that you are living somewhere secure.See more
