I am the guarantor for my daughter moving into student accommodation for her final year. Her accommodation is in Wavertree Liverpool. On the 28th August I took my daughter to Liverpool to move her in. We found that her room had smoke damage to the walls and ceiling and trying to clean it made it worse. She contacted student cribs. They were forwarded pictures and my daughter was assured the painting would be treated as a priority within five days. We left her belongings because she was unable to move into the accommodation in the state that it was in. A week later student cribs were contacted and they informed that the work had been carried out. The lady my daughter spoke to stated they would confirm everything and call her back within the hour, they never did. My daughter had planned to move into her accommodation today, however a flat mate has informed the room has not been cleaned or painted and is still in a very poor condition. Student cribs have not recontacted us as planned. My daughter is so upset. In the past two years we have never had issues and I do not complain usually. The communication is poor and the work has not been completed, They promised it would be done in 5 days. It is now 14th September and it still has not been completed.I have asked for a complaint and arbitration procedure and so far have not been communicated with properly.
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Student Cribs are the leading provider of second and third year university accommodation in the UK.
Student Cribs offer exceptional student accommodation in the best locations in 23 British cities.
We offer stylish and contemporary properties with the most modern facilities. With Student Cribs you enjoy a better standard of living, whilst also experiencing the peace of mind that you are living somewhere secure.See more
