student-cribs.com

Avoid this company

Avoid this company. They were great during the majority of my stay in one of their cribs, but that’s likely down to their contractors who make their company look better than it is. God forbid you have a problem that requires you to call them. After my tenancy in May I got a lovely letter in the post saying that the bills hadn’t been paid in nearly 2 years and I was liable to pay them. No worries I thought, I just called them up and the woman on the phone was ever so helpful giving me an email to send all the details to and that she’d personally bump it. Sent the email, got a brief response asking me to confirm some details and then radio silence. 4 months have passed and they’re ignoring every email I’ve sent.Calling them up leads to nothing as the previously useful lady on the phone now says “it’s the accounts team, it’s nothing to do with us!”. Like ma’am you are the only number listed on the website, either pass me onto someone who can actually help me or do something. But no, it’s not their department and they have nothing to do with utility bill issues, but the utility bills team has no number so they can’t actually pass me over to anyone, the only option is to email, which no one seems to be reading.I’ve ended up just seeking legal representation, a strongly worded letter from a lawyer probably has more of a push effect than a uni student anyway.Anyway, during your tenancy you’ll have a fine time. The contractors that do work are pleasant enough and go above and beyond most of the time. Just note that Student Cribs tend to ignore the whole 24 hour notice for entry, you’ll usually wake up in the morning to an email saying “oh yeah a contractor will be round in 2 hours, they’ll have keys so won’t bother knocking”. Just god forbid you have an actual problem that requires phoning to speak to a real person, I’ve had more constructive conversations with AI chat bots that have lead to actual resolutions.

Date of experience: Sep 11, 2025