Radim Jancura, CEOStudent Agency Headquarters in BrnoNamesti Svobody 86/17,House of the Lords of LipeBrno, 602 00Czech RepublicDr. Robert Doe, Ph.D. (pseudonym)Praha 3, 130 00,Czech Republic Dear CEO Jancura: Greetings:My name is Dr. Robert Doe (pseudonym):I wish to have your office at the headquarters in Brno, Czech Republic, investigate my multiple emails I sent to staff at the Prague "Karlovo Namesti" location regarding my repeated requests for an official date change on my air ticket from Bangkok to Prague via "Turkish Airlines".Moreover, I am attaching my latest emails as evidence for your inspection.Thus far I have sent a total of three (3) separate emails to the Student Agency staff in Prague at the Karlovo Namesti location without a response in order to attempt to get an official "date change" on my Turkish Airline ticket that was booked at their office. This type of harassment by staff is totally unacceptable to me as a customer. I cannot help to think that these actions are "deliberate," and therefore, I wish to have your office investigate this matter as an official "harassment complaint".As you know, I have a "legal right" as a customer to request a "date change" on my Turkish Airline ticket that I purchased from Student Agency "without" being harassed and ignored by staff for whatever reasons. I have had trouble in the past with the person in the department who is responsible for making "date changes" before at your agency.In my judgement, you need to put some of these above employees - whoever they are - on "unemployment" and hire "new staff" who are actually willing to answer emails from your valued customers. Moreover, I promise to follow through with my promise to contact TRUSTPILOT with this incident and ask the public to respond with an international "boycott" against Student Agency in the Czech Republic.Again, I am asking for a full investigation into the three (3) emails I sent to your Student Agency staff at the Karlovo Namesti office location without any response by staff. I know that staff in Prague at the "Karlovo Namesti" location in Prague are never busy and therefore staff have plenty of time to answer emails. As such, I cannot help to think that this "neglect" is clearly deliberate on the part of staff and is therefore a form of "administrative harassement". I now want some answers.Moreover, if I do not get a formal response to my harassement complaint from the CEO at this time, I will contact Turkish Airlines directly to have the ticket changed by them and lodge a formal complaint with TURKISH AIRLINES and CITY HALL concerning "Student Agency" harassement against me as a customer. I also wish to explore the legal possibility of the "revocation of your business license" due to all your staff's neglect and the "hundreds of negative complaints" now being lodged by your customers on TRUSTPILOT as evidence and proof that you should no longer be allowed to continue to operate as a business in the Czech Republic.Once again, I am calling on the general public at this time and all potential customers to please "boycott" Student Agency for its "poor service" reputation and "harassement" against customers by turning to other travel agencies for your business.Finally, as you know perfectly well, Student Agency must legally comply with all business practices set by the airlines under which your Agency is registered as well as with the Czech court and under which you have secured your authority to issue tickets as an international travel agency based in Prague, Czech Republic.Again, I wish to have the CEO of Student Agency at this time thoroughly investigate my three (3) emails and request for a "date change" with your staff at the Karlovo Namesti location in Prague and provide me a summary of your internal investigation concerning the formal "harassement complaint" I am lodging at this time with the CEO of your company formally in writing.Sincerely,Robert A. Doe (pseudonym), Ph.D. ________________________________________________Postscript:In addition to my "harassment complaint" indicated above, I am now asking the CEO of Student Agency Headquarters in Brno, Czech Republic, to please kindly provide me with the formal business "registration number" with the Czech court and ICO number with respect to your business license information. This above information is not located anywhere on the Student Agency website, and therefore, I and the general public have a "legal right" to know this above information upon written request in lodging a complaint with City hall and Turkish airlines, that is, surrounding my request for an internal investigation into my allegations of "harassment" by staff at your Karlovo namesti location in Prague.
Claim your business profile now and gain access to all features and respond to customer reviews.
STUDENT AGENCY - společnost poskytující služby v oboru dopravy a cestovního ruchu: letenky, autobusy, vlaky, zájezdy, jazykové a pracovní pobyty.
