study.com

I have deeply mistaken

UpdatedI enrolled in Study.com believing the subscription included everything needed to finish my courses. However, one of my classes suddenly required an unexpected third-party paid platform that was not listed anywhere in the syllabus or terms of service. I only discovered the charge after clicking into the assignment.When I contacted support, an agent named Stacey R. admitted the issue and promised I’d be exempt from the extra fee, saying they’d clarify this for future students. That exemption was never honored.After that, communication became almost nonexistent. They promise a two-day turnaround on responses, but most of my cases went unanswered for a week or longer — and even when I did get replies, many weren’t properly addressed or resolved. Some tickets are still partially unanswered weeks later.I was also soft-locked out of assignments, received auto-generated rejection emails claiming “missing key portions,” and even watched human-graded submissions get marked “incomplete” within minutes — proving they were never actually read.When the issue was finally adjusted, they did fix the correct class — but they also interfered with another course I was still working on, marking it as failed in the process. My grades were not calculated correctly, and one assignment still shows as pending despite all work being finished.On top of that, I can’t save updates to my account because their system flags my legal last name as profanity, which I verified with my driver’s license. Support acknowledged it but never resolved it.Overall, I’ve dealt with hidden fees, broken grading, poor communication, and unkept promises. I’m still waiting on multiple unresolved tickets and BBB responses.This company is a complete joke. I will never do business with them again, and anyone considering Study.com should proceed with extreme caution.UpdatedThe problem was acknowledged and I have been refunded which makes me in a better mood but does not change my overall opinion

Date of experience: Oct 07, 2025