After booking my needs assessment and reading through the reviews on here I thought I was going to be in for one hell of a bad ride with Study.Tech, but my experience has been the complete antithesis of that so far....So let's start at the beginning!From SFE confirming that Study.Tech were going to be my appointed provider, a day later I got an email from them giving me a link to book a needs assessment and from there it was only another day until I was sitting down on a Teams call with one of their assessors Peter.As someone who's previously gone down the route of applying for PIP, where every bit of the system is trying to catch you out, trip you up and wants you to fail, this couldn't be much further from that! Straight away I felt at ease and I was in the hands of someone who genuinely wanted to help me get the best experience and support out of this process that I could.For reference I have Combined Type ADHD with co-occuring depression & anxiety, which sounds quite straight forward when you boil it down into 3 words but the lived experience of that and how it has impacted my study in the past is far more complicated. Peter wasn't just naturally empathetic, he had a huge amount of lived experience of a lot of the struggles I had and was full of useful advice and suggestions on techniques to apply day to day, not just hardware and software solutions in a generic box ticking fashion. I felt heard, seen and that I was in the hands of someone who lived and breathed this as his passion; not just someone who comes to work every day to turn the wheel, but someone who actually cares and wants to make a difference in the lives of others.I'm 33 and just about to start an MSc so I already have most of the hardware you'd expect to get through DSA, so the main focus of this session was to understand what assistive technology was available and how I could use it to make my study experience as equitable as possible. I'd done a bit of research into what was available online to support Neurodivergent students but this was just the tip of the iceberg compared to what Peter showed was capable with some incredibly clever pieces of software.I hadn't even considered that Study Skills mentoring and coaching in how to use assistive technology were even a thing and bits that I could access but they're forming part of the recommended solution and that's really given me a massive confidence boost that this support is actually with you for the journey and not just a case of here's some bits, off you go!Fully appreciate that the majority of complaints on here are for further down the process and I can't speak for that element yet but I wanted to try and show that it's not all doom and gloom! Yes, of course I'm not trying to downplay anybody who's had a bad experience for whatever reason, but when you're reading these just remember that you're far more likely to leave a review if you have a negative experience than you are if you have a positive one. It's just the way we're programmed hey!
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