Over 2 months since my assessment I received and email stating the equipment has been allocated (over £1400 worth if stuff I don't need/already had. I advised them the assessor had agreed I needed a tablet. Another 4 weeks pass and I get an email to advise equipment has been dispatched. Upon opening the parcel no tablet, just a few minor bits, after speaking to customer services they advised they're out of stock and may be 2-4 weeks but can't be sure, i asked if i can upgrade and pay extra, they advised i go on argos and select what i want then theyll buy it and charge me the difference but wont give me a budget so how do i know what i can afford?. This has left me for a whole term unable to do my uni work, which I might fail as a result. Shockingly bad company.
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